Frequently Asked Questions

We have compiled a list of the questions that you most frequently ask us through social media or WhatsApp. If you have another question that is not on this list, please contact us.

I have made a reservation but have not received confirmation.

You will receive confirmation within 24 hours. We manually confirm all reservations to ensure that there are no errors and to contact you if necessary.

When is Low, Medium, and High Season?

Low Season: Tuesdays and Wednesdays

Medium Season: Mondays and Thursdays

High Season: All Fridays to Sundays/summer, Christmas, Easter, holidays, and holiday eves.

Can we come with children or pets?

No, Mil Estrelles is a hotel designed for couples. One of the reasons that led us to start this project was the need to create a special space where couples can disconnect from everyday life and reconnect without any distraction. We strive to create warm, tranquil, and romantic atmospheres that allow you to relax and converse. This is why we also do not have TVs in the rooms and only have Wi-Fi in designated areas.

How can I make an open-date gift?

To make an open-date gift, you can fill out a request form on the website, contact us via email at reserves@milestrelles.com, or call us at 972 59 67 07.

When does an open-date gift expire?

All boxes and gift vouchers have 3 months to make the reservation within 8 months of the issuance date. We can always adjust the issuance date to the date of delivery.

If the reservation is not made during the first 3 months, the gift will expire and will not be valid.

Can I modify the date of my reservation?

Changes to reservations will only be made with one month's notice or in the case of a justifiable emergency.

In case of cancellation of a reservation, the following amounts will be refunded:

More than 30 days: 75% refund of the total contracted reservation.

Up to 15 days before: 50% refund of the total contracted reservation.

From 15 to 7 days before: 30% refund of the total reservation made.

Less than 7 days: No refund will be made.

Are the rooms equipped with basic utensils? What should I bring?

Both the Bubbles and the rooms are equipped with all the necessary basic amenities: towels, soap, shampoo, and moisturizer. If you need a hairdryer, you can request one at reception, and you can request a sleep mask as a contracted service at reception.

What time is check-in? Can I check in earlier?

Check-in will be from 4:30 pm to 8:00 pm, and you cannot check in earlier. The maintenance and preparation of our Bubbles is not like that of a regular hotel room, so we need more time to prepare them and ensure that everything is perfect for your special night.

If check-in is done after 8:00 pm, a penalty of €20 will be charged.

The latest arrival time is 9:30 pm. After this time, reception will be closed.

Can I see more photos of the Bubbles?

On our website, you have a section of Featured Stories in our Instagram page where you can see more videos and photos of our Bubbles, both ours and those of our customers.

What is the difference between the Forest Bubbles and the Garden Bubbles?

In terms of decoration, comfort, and space, they are very similar.

The difference is mainly in the services, as the Forest Bubbles have a fridge with an open minibar where you will find beers, soft drinks, and liquors (included only in the price during High Season). They also have bicycles parked within the same plot that you can use as you wish during your stay.

What happens if I have allergies or intolerances?

Our menu is fixed and constantly changes depending on the seasonal ingredients. If you have allergies, intolerances or if you are vegan/vegetarian, there is no problem. If you let us know in advance, we will prepare a menu tailored to your needs. We will remind you of this both in the confirmation email and in another email that you will receive with the check-in form.

Is there heating and air conditioning in the Bubbles?

The Bubbles are perfectly equipped for you to enjoy maximum comfort during any season. They have heat pumps that provide both cold and warm air. In addition, during the winter we add heaters to ensure that you always feel warm even when outside.

Can I be seen from the outside?


All of the Bubbles are located on private plots and are oriented in such a way that you can enjoy absolute privacy.

Will my dinner/breakfast be brought to the Bubble?

Both breakfast and dinner are brought to the Bubble. During check-in, we will explain the procedure and schedule so that you are prepared for our team's arrival. In the case of the rooms in the Masia, we have a beautiful stone dining room that we prepare with music and candles for you to enjoy an intimate and special dinner.

Where is the jacuzzi?

The jacuzzi is a service that can be hired and is located in the Relaxation Area, a secluded and private area where you can enjoy complete privacy once you have reserved it. It is an outdoor jacuzzi from where you can also enjoy the stars while taking a relaxing bath.

Do all rooms have a bathtub?

The Flotarium is a pool-cabin, with water heated to 35º with 5 times more salt concentration than the sea. This allows for complete floating, making it a great muscle relaxant and anti-stress therapy. The activity is done in pairs, and it is recommended to do it naked. Total privacy, showers, and towels are provided, so there is no need to bring swimwear. The activity lasts 1 hour.

What is the Flotarium?

The Flotarium is a pool-cabin, with water heated to 35º with 5 times more salt concentration than the sea. This allows for complete floating, making it a great muscle relaxant and anti-stress therapy. The activity is done in pairs, and it is recommended to do it naked. Total privacy, showers, and towels are provided, so there is no need to bring swimwear. The activity lasts 1 hour.